Software setup and configuration
Getting an application installed, signed in and set up with sensible options, so it suits the way it will actually be used.
Technology support
Practical help when software gets in the way.
Most technology problems are not complicated once someone sits down with them. We give general, practical assistance with the tools people use every day, and we are clear about what is and is not within our scope.
Understanding digital applications
Explaining what a tool is for, which parts matter day to day, and how it relates to the other software already in use.
User onboarding
Helping new users get started on a system, with the first tasks demonstrated and written notes to keep afterwards.
Basic troubleshooting
Working through everyday problems — sign-in trouble, missing files, settings that have changed, features that stopped behaving as expected.
Remote assistance
Where it is appropriate, we can talk through a problem over a call or a shared screen rather than in person.
In practice
How a support session usually goes
Support is arranged in advance and kept to a clear, agreed purpose. We would rather solve one thing properly and leave you able to repeat it than rush through a list.
- 01
You describe the problem
In your own words, by email or on the phone. Screenshots help but are not necessary.
- 02
We agree what to look at
Including whether it is something we can help with, and whether a call or shared screen would be useful.
- 03
We work through it together
You stay in control of your own device and accounts throughout, doing the steps as they are explained.
- 04
You keep the notes
A short written summary of what was changed and how to do it again next time.
Scope of our help
What we do and do not take on
- We work with everyday consumer and office software rather than specialist industry systems.
- Support is guidance and instruction. We explain and demonstrate, and we tell you plainly when something falls outside what we do.
- Anything that needs a hardware repair, a supplier account holder, or a specialist provider is referred on rather than attempted.
Contact us
Describe the problem and we will tell you if we can help
If it is outside what we do, we will say so straight away rather than take the work on.